Community Support Facilitator (CSF)

Position Information

About A Bright Future, Inc.

At A Bright Future, Inc., we believe everyone deserves dignity, respect, independence, and the opportunity to live a meaningful life within their community. We provide person-centered services and support to adults with developmental and intellectual disabilities, helping individuals build skills, pursue their goals, and become active and valued members of their communities.

As a Community Support Facilitator, you'll have the opportunity to combine leadership, advocacy, and hands-on support to help individuals reach their goals while guiding the team of staff who support them.

Position Overview

The Community Support Facilitator (CSF) provides leadership, coordination, and oversight of services for individuals receiving Independent Living Services (ILS) and Supported Living Services (SLS). Working closely with the Program Director, the CSF supervises and supports direct service staff, coordinates individualized services, and helps ensure participants receive consistent, person-centered support.

The CSF serves as an important connection between participants, families, staff, Regional Centers, service providers, and community partners while ensuring services promote independence, health, safety, dignity, and successful achievement of individual goals.

What You'll Do

Participant Support & Advocacy

• Provide guidance and support to individuals with developmental and intellectual disabilities, including individuals with behavioral, medical, psychiatric, or other complex support needs.
• Support individuals in developing and maintaining independent living skills.
• Promote community integration, social connections, self-advocacy, and meaningful participation in the community.
• Ensure services are delivered according to each individual's Individual Program Plan (IPP), Individual Service Plan (ISP), and identified goals.
• Advocate for the rights, preferences, choices, and well-being of individuals served.
• Support individuals in accessing community resources, benefits, employment opportunities, transportation, and other services.

Staff Supervision & Leadership

• Supervise, guide, and mentor Community Living Instructors and House Managers.
• Provide staff with direction regarding participant-specific needs, routines, behavioral strategies, and service expectations.
• Assist with onboarding and training new employees assigned to participant homes.
• Monitor staff performance and provide constructive feedback and coaching.
• Address performance concerns and communicate significant issues to the Program Director.
• Ensure adequate staff coverage and appropriate staffing levels are maintained.
• Promote teamwork, accountability, professionalism, and consistent service delivery.

Service Coordination & Individual Planning

• Coordinate individualized services in collaboration with participants, families, staff, Regional Centers, and other service providers.
• Participate in IPP/ISP meetings, team meetings, case conferences, and service planning meetings.
• Monitor implementation of participant goals and identify areas requiring additional support.
• Ensure behavior support plans, health plans, and other individualized support plans are implemented appropriately.
• Coordinate appointments, services, and resources as needed to support participant outcomes.
• Maintain communication with families, conservators, Regional Center representatives, and other professionals involved in the individual's services.

Behavioral & Crisis Support

• Assist staff in implementing behavior support strategies and individualized behavior intervention plans.
• Provide guidance regarding de-escalation and crisis prevention strategies.
• Respond to emergencies and provide on-site support when necessary.
• Assist staff in addressing challenging or high-risk situations while maintaining participant dignity and safety.
• Ensure incidents and suspected abuse are reported according to agency and regulatory requirements.
• Review incident reports and communicate significant concerns to the Program Director.

Documentation & Compliance

• Maintain accurate, timely, and complete participant documentation.
• Monitor progress notes, service records, incident reports, and other required documentation.
• Ensure services are delivered in accordance with A Bright Future policies and applicable DDS, Regional Center, Title 17, and other regulatory requirements.
• Maintain participant files and ensure documentation is audit-ready.
• Participate in quality assurance reviews and assist with corrective action when needed.
• Ensure staff maintain required certifications, training, and documentation.

Quality Assurance & Program Operations

• Monitor the quality and consistency of services provided at assigned program sites.
• Conduct routine home and program visits to assess service quality and participant satisfaction.
• Identify service gaps and recommend improvements.
• Ensure homes and program environments are safe, organized, and appropriate for individuals served.
• Collaborate with the Program Director to address operational and staffing concerns.
• Assist with Regional Center audits, IHSS reviews, and other program monitoring activities.
• Promote continuous quality improvement throughout the program.

What We're Looking For

We are looking for someone who is a compassionate leader, strong communicator, and dependable problem-solver who understands the importance of person-centered services.

Successful candidates are:

• Organized and able to manage multiple priorities.
• Comfortable providing leadership and direction to staff.
• Compassionate and respectful toward individuals with disabilities.
• Confident communicating with families, staff, Regional Centers, and community partners.
• Able to remain calm and professional during challenging situations.
• Comfortable working independently while also being part of a team.
• Committed to participant rights, choice, dignity, and independence.

Qualifications

Education

• Bachelor's degree in Psychology, Human Services, Social Work, Special Education, or a related field preferred.

OR

• Four (4) or more years of relevant experience working in the developmental disabilities or human services field may be considered in lieu of a degree.

Experience

• Minimum of two (2) years of experience working with individuals with developmental or intellectual disabilities.
• Previous supervisory, lead, or service coordination experience preferred.
• Experience supporting individuals with behavioral, medical, psychiatric, or other complex needs preferred.
• Experience working with California Regional Centers and/or ILS/SLS programs preferred.

Minimum Requirements

• Must be at least 18 years of age.
• Valid California driver's license, vehicle registration, and automobile insurance.
• Reliable transportation and an insurable driving record.
• Willingness and ability to travel between participant homes, program locations, and community settings.
• Successful completion of required DOJ/fingerprint clearance.
• Successful completion of required drug screening and TB clearance.
• CPR and First Aid certification or willingness to obtain certification as required by the agency.
• Ability to work a flexible schedule based on participant and program needs.

Physical Requirements

This position may require the ability to:

• Sit, stand, walk, bend, kneel, and climb stairs.
• Travel between participant homes and community locations.
• Assist individuals with mobility needs, including wheelchair transfers.
• Respond appropriately during medical or behavioral emergencies.
• Implement CPR, First Aid, and Pro-ACT procedures when required.
• Push, pull, or lift up to 60 pounds.
• Provide physical assistance during emergencies or challenging behaviors when necessary.

Provided Training

Community Support Facilitators are required to complete and maintain agency-required training, including:

• New Hire Orientation
• Leadership & Supervisory Training
• Independent Living Services (ILS) Philosophy
• Supported Living Services (SLS) Philosophy
• Individual Program Planning (IPP/ISP)
• Positive Behavior Supports
• Pro-ACT / Crisis Prevention
• CPR & First Aid
• DDS Mandated Reporter & Whistleblower Training
• Regional Center Documentation & Compliance
• Special Incident Reporting (SIR)
• Medication Administration Record (MAR), as applicable
• Quality Assurance & Risk Management
• Annual continuing education and agency-required training

Why Join A Bright Future?

At A Bright Future, your work directly impacts the lives of the individuals and families we serve.

As a Community Support Facilitator, you'll have the opportunity to:

• Make a meaningful difference every day.
• Develop your leadership and supervisory skills.
• Support individuals in achieving greater independence.
• Work alongside a mission-driven team.
• Grow professionally through ongoing training and development.
• Build meaningful relationships with participants, families, and community partners.

If you're ready to lead with compassion, support your team, and help individuals reach higher, we'd love to meet you.